CONTACT INFO
Get In Touch
Talk to us:
01384 473 000
Email:
Info@emmieragroup.com
Office Address
Unit 8, Waterfront Business Park, Brierley Hill West Midlands DY5 1LX
WRITE TO US
Leave Us A Message
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FAQ
Frequently Asked Questions
If you have a query you can contact one of our team, or have a look at the frequently asked questions below.
Reach out to our dedicated booking team at 01384 473000, and they’ll assist you in cancelling and rescheduling your appointment as per your convenience.
Absolutely. Once your appointment is set, we’ll send you an email confirmation. Additionally, you’ll receive email and text reminders a day prior, along with regular updates on the day of your appointment.
You can always ring us at 01384 473000. Alternatively, just complete our contact form and our proactive team will reach out to you promptly.
We strive to serve our customers promptly. Typically, we aim to visit within 5 working days from the time your request is registered in our system.
The vast majority of our repair services are designed to be executed within your home for your convenience. For more complex repairs, we might need to transport the furniture to our workshop, but we always ensure you’re informed in advance.
The duration depends on the nature of the repair. While some can be resolved within half an hour, others might take longer. However, most repairs are conducted right at your home, ensuring minimal disruption. Only in instances of significant damage might we need to transport your furniture to our workshop for comprehensive care.
Yes, indeed. We provide a vast selection of fabric and leather options for your sofa or chair reupholstery. If you have a specific material in mind, we’re more than happy to accommodate.
Certainly! If you’ve selected a particular fabric or leather, feel free to supply it, and we’ll ensure it’s used to craft your desired piece.
Absolutely. Pets can be a little mischievous at times. Whether it’s upholstery or wooden furniture, our team is equipped to rectify pet-induced damages, restoring your piece’s original charm.
Absolutely. No matter the furniture type, our expert technicians can repair it, restoring its original beauty. If you’re looking for a style shift, we’ve got that covered too with our diverse range of fabrics and leathers.
